THE LAST PART OF THE ROUTE
The truck, the crate and the property must fit the same plan.
Before booking, agree on the named delivery point and who unloads. Residential access, appointment, tail-lift, forklift or crane, carrying-in, stairs, assembly and packaging removal are separate questions. The DDP base estimate does not automatically include all of them.
Send its outer dimensions, gross weight and packing photo when available. Add access notes: road restrictions, a safe stopping point, slope, driveway surface, gates, steps and the planned unloading area. A postcode checks an area; it does not show whether a vehicle or crate can safely reach the property.
| Task | Confirm in writing |
|---|---|
| Booking the delivery slot | Who contacts the recipient and what notice is required |
| Unloading from the vehicle | Equipment, trained personnel and who provides them |
| Moving beyond the delivery point | Whether carrying-in, stairs or room placement are included |
| Opening, assembly and packaging removal | Who does the work and whether it is separately charged |
| Access failure or a missed appointment | What changes to the plan or price may follow |
Suitability depends on the packed dimensions, weight, load characteristics, equipment and site conditions. Do not choose a method from weight alone. A large window or stone crate may require a different unloading plan and destination professionals to confirm it.
Ask whether the written price ends at curbside, another named accessible point or an expressly agreed indoor location. Keep required extras marked single enquiry until confirmed. The operating team's review is necessary, but does not replace equipment instructions, a competent lifting assessment or local site safety obligations.
Not automatically. The named delivery point, unloading equipment, carrying-in, assembly and packaging removal must be stated in the accepted written scope.
Next step
Send a product link and destination. We’ll check suitability, identify missing facts and list the charges that need review before a written quote. Inspect your WhatsApp draft before sending.
