DIRECT ANSWERS
What can I ship? What happens in the warehouse? What am I paying for—and who handles a problem?
Use the grouped answers below to prepare one item or a mixed home order, understand the base estimate, check warehouse and packing work, and plan the delivery. Search the question you have, then bring the details of your own shipment to the team.
Buyer questions
Find the next decision behind the price: what can travel, what the warehouse checks, what to confirm in writing and what happens at delivery.
Search questions and answers, or choose a topic. All answers are available without signing in.
36 of 36 questions
Your own suppliers, one item or finished home materials.
Yes. Send the product link or your planning list and the destination, even if packing details are missing. We can identify what needs checking; a planning estimate does not confirm that the goods have been accepted for transport.
No. You can use your own factory, showroom, Alibaba, 1688 or Taobao seller. Before arranging dispatch, agree the cargo's suitability, receiving instructions and shipment scope with the team. Product purchasing terms remain between you and the seller unless separately agreed.
Yes, you can ask about one item or several. The available route and whether it makes sense depend on the item, packed size, weight and destination. This website does not automatically quote a standalone express or air-parcel service for small items.
Enquiries can include finished furniture, home goods and finished building materials such as cabinets, doors, windows, stone, tiles and bathroom products. Cement, mortar and light-gauge framing are outside this website's service scope. Each product still needs route, packing and destination review before acceptance.
Identify it before paying the supplier or sending goods. Share the product description and relevant specification or safety documents so the team can check the proposed route. An ordinary furniture estimate is not approval for restricted, dangerous or otherwise unsuitable goods.
No. The 15 specific models across seven categories use complete package sets from official manufacturer records. Choose a model close to your product's size and disassembly or packing method. A room-size match compares the item's footprint and any supplied room height; room dimensions do not become shipping CBM. A flat-pack reference does not describe a fitted stone bar counter. Extra export crates and pallets are excluded. Replace the reference with your supplier's actual packing before confirming shipment.
What the number includes, and what remains provisional.
Yes, where the destination, postcode and route can be matched. The estimator can use volumetric weight from the packed volume and marks gross weight as unconfirmed. When final packed volume and gross weight are known, the higher chargeable weight applies under the displayed route calculation.
The known weights remain a subtotal, not the weight of the complete shipment. The sheet identifies missing weights and the provisional basis used for any estimate. Do not treat a partial-weight result as a final quote or a promised minimum price.
Assembled product dimensions are not packed shipping dimensions. If packing is unknown, explicitly select a manufacturer model close to your product's size and packing method; its complete package set provides a labelled planning reference. Room dimensions do not convert to CBM. Extra export crates, pallets and reinforcement need separate packing data. Replace the reference with your supplier's actual outer package sizes, counts and weights before confirming freight.
No. DDP base freight only. Surcharges require separate review. Confirm your shipment-specific written quote before booking.
No. The current workflow gathers information for customs review; it does not provide a verified automatic final tax amount. Product classification, origin, true value, route and destination rules need checking. A separate duty reference is not an amount to add again to the DDP base estimate.
The planning estimate uses the information available today. Once the planned goods are together and their actual packing is reviewed, confirm the measured cargo list, itemised quote and agreed delivery scope before international dispatch. Keep the quote date, validity and version. Check that additions are explained rather than silently replacing the starting estimate; changed cargo or work needs written reconfirmation.
Receiving, inspection, storage and combining orders.
First agree the receiving service with the team. Each delivery needs the correct recipient instructions, supplier or order reference, ready date and expected package count. A public warehouse address or a calculator result is not permission to dispatch unregistered goods.
Buildcargo publishes its operating warehouse in Shenzhen, with the company identity and address available for verification. Your actual receiving instructions must be confirmed for the booking. The published warehouse photo shows operations; it does not identify your goods, prove ownership of the building or establish a storage entitlement.
Yes, subject to an agreed receiving and shipment plan. List each supplier, ready date and expected packages. Before arrivals begin, confirm which event starts storage time, how chargeable days are counted, the planned release date and what happens if one order is late. A supplier's dispatch date is not the warehouse arrival date. Consolidation does not make storage free or guarantee a saving.
Not by default. Receiving records visible and countable package facts; factory-sealed products normally remain closed. Opening selected packages needs approval. Product-specific checks against an order, drawing or sample are a separately agreed scope, not laboratory testing, certification or a guarantee against hidden defects.
The team records the visible exception and compares receiving information with supplier dispatch records. The next action—hold, inspect, replace, repack or continue—needs your confirmation. The record helps resolve the issue; it does not automatically establish fault or promise that Buildcargo pays for a supplier error.
Ask what changed, why, and whether new dimensions, weight, handling or charges are involved. Confirm the proposed work and cost before it proceeds; after repacking, match the revised measurements to a dated cargo list and quote revision before dispatch. Keep your written approval with those versions. Repacking can increase protection, volume and weight; it does not always reduce freight cost.
The company, written confirmation and protection questions.
Foshan Cargo is the Buildcargo Logistics team's pre-purchase planning website. Buildcargo reviews the shipment and executes the agreed logistics service. Check that your documents name the contracting legal entity and correct payment recipient; the two websites are not independent endorsements of each other.
Yes. Buildcargo provides your shipment-specific written quote and agreement privately before booking. First, the team reviews the actual goods, packing and delivery arrangements with you. Send your current planning sheet to start that review.
Keep the latest planning sheet, supplier list, measured packing list, written quote and available progress or delivery records together. Use the shipment reference and dates to match each record to your goods, and retain any updated versions.
Check a payment request and its recipient with the team's official contact before paying. If instructions change, verify them through the same official channel. The calculator produces a planning sheet, so generating a result does not ask you to make a payment.
Yes, you can update your planning sheet as your purchases become clearer. If the team is already arranging your shipment, tell your project contact before changing goods, dates or the delivery address, and ask for an updated written plan and quote.
Transport damage or loss is handled under your confirmed transport agreement. Additional commercial cargo insurance is not automatically included. You can request it privately before departure; any insurance cover follows the issued policy.
Pickup, route choice, documents and progress.
Ask for collection to be reviewed using the supplier's location, contacts, ready date, package count, dimensions and weight. Pickup and its charge must be included in the agreed plan or quoted separately. Do not assume a displayed international base rate includes collection from every supplier or city.
Suitable smaller orders can be reviewed for shared-container shipping. If your planned volume exceeds 57 m³, request a full-container quote. For suitable shipments, we can review direct factory-to-door movement with routing and delivery arrangements agreed before shipment. The calculator does not provide an automatic full-container price or discount.
You can still send the planning sheet for review. The automatic estimator covers only matched routes and conditions; Canada and the United Kingdom currently require manual pricing. No displayed price does not mean every route is unavailable, and an enquiry does not establish service availability.
Ask for both events in writing. A route may count from warehouse acceptance, container loading or vessel departure; an arrival estimate may end at port or at the agreed home handover. Confirm which applies, what preparation time sits outside that window, and whether each date is estimated or confirmed. If packing, supplier readiness, customs or the carrier schedule changes, ask for the revised milestones—not one unexplained delivery date.
A supplier sending goods to the warehouse, a warehouse releasing cargo, container loading and vessel departure are separate events. Ask the update to name the event, date and available shipment reference. The project contact shares confirmed milestones through WhatsApp and written records; ask for the agreed receiving, measurement, packing, loading and handover evidence. A loading photo does not prove vessel departure, and not every movement has a photo or live location.
Start with accurate product descriptions, materials and uses, quantities, supplier invoices or true values, and any available classification or product documents. Requirements depend on the goods and destination. The team confirms the applicable document plan; a low declaration or incomplete product description is not a legitimate substitute for that review.
Unloading, handover, damage and supplier issues.
Not automatically. Ask the written plan to name the accessible delivery point and whether completion means truck arrival there or a separately agreed unloading or handover task. Confirm who provides the people and equipment. Carrying indoors, lifting upstairs and installation need separate agreement; share access restrictions and heavy or fragile package details before dispatch.
The unloading provider needs individual package sizes and weights, lifting or fork-entry details, supplier handling instructions and photos of the access and ground conditions. Long glass, stone and window assemblies may need specialist handling. Total shipment weight alone cannot determine the crew or equipment; agree the plan before arrival.
Tell the project contact as early as possible. Storage, another vehicle, waiting or a new delivery attempt may need fresh availability and pricing. Get the changed handover arrangement and charges confirmed in writing rather than assuming the original quote covers a different address or receiving date.
Check the package count and visible condition at handover where possible. Record the actual handover date, photograph any concern and keep the receipt, labels and packing. Send the records and shipment reference to your project contact promptly.
Photograph the packaging and the concern, keep the labels and receiving record, and contact the team promptly with your shipment reference. Transport damage or loss is handled under your confirmed transport agreement. If you arranged additional commercial cargo insurance, the issued policy governs that cover. Discuss the next step with the team privately.
Compare the goods with your order and supplier specification, and send photos to the supplier and your project contact. Ask the supplier to confirm the correction, then discuss any replacement package and shipping arrangement with the team before it is sent.
Use it as your starting point, not a final invoice. Add product details, packing, weight and customs information in the live planning workspace; the sheet recalculates from the current facts. Save the latest version and bring its unresolved items to the team.
Check who receives your suppliers' packages, what is measured, how the packing is reviewed and where delivery ends. Keep the cargo list, written quote and available progress records together. Your shipment-specific quote and agreement are provided privately before booking.
The guides below go into the details of self-purchased orders, DDP, comparing quotations, package sizes and home delivery. The same questions apply whether your order is a single dressing table or several suppliers' purchases.
Next step
Send a product link and destination. We’ll check suitability, identify missing facts and list the charges that need review before a written quote. Inspect your WhatsApp draft before sending.
